Refund Policy

Public refund policy for Nexus Analysis paid subscriptions.

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Last updated: 2026-06-17 Region: English-language international users outside Korea and the EEA/UK, unless local mandatory law requires otherwise Operator: Nexus Support: support@nexus-analyzer.com

This Refund Policy applies to purchases of paid subscriptions for Nexus Analysis.

Payments are processed by the payment processor or merchant of record shown at checkout. That provider may appear on your bank or card statement and may handle payment support, receipts, subscription management, taxes, and refund processing.

1. General Policy

Except where required by applicable law or stated in this Refund Policy, subscription payments are non-refundable and non-exchangeable after paid service access begins.

We may approve refunds at our discretion in the cases described below.

Refunds will not be issued where there is evidence of fraud, refund abuse, misuse of the service, or other manipulative behavior.

2. First Purchase Refunds

You may request a full refund within 7 days of your first paid subscription purchase.

To be eligible, the request must be submitted within 7 days from the transaction date.

We may decline a refund if paid features have been substantially used during that period, except where a refund is required by applicable law.

3. Subscription Renewals

You may cancel your subscription at any time.

When you cancel, your subscription will remain active until the end of the current billing period, and you will not be charged again after that period.

Renewal payments are generally non-refundable. However, we may approve a full or partial refund if:

• the request is submitted within 7 days of the renewal date;
• the paid features for the renewal period have not been substantially used;
• the charge was caused by a billing error, duplicate payment, or technical issue; or
• a refund is required by applicable law.

4. Duplicate Charges, Billing Errors, and Access Issues

We may issue a full or partial refund if:

• you were charged more than once for the same subscription period;
• the payment was made by mistake and reported promptly;
• you paid successfully but could not access the paid features;
• a technical issue on our side prevented normal use of the paid service for an extended period; or
• a refund is required by applicable law.

5. Cases Where Refunds May Be Declined

Refunds may be declined if:

• the request is made more than 7 days after the transaction date;
• the paid features were substantially used during the billing period;
• the subscription was cancelled after the billing period had already started and no legal refund right applies;
• access was restricted because of a violation of our Terms of Service;
• the request relates to a free plan, promotion, trial, credit, or non-paid access; or
• there is evidence of fraud, abuse, or repeated refund misuse.

6. How to Request a Refund

You can request a refund through:

• the receipt email from the payment processor;
• the subscription management or buyer support link shown at checkout or in your receipt; or
• our support email: support@nexus-analyzer.com

Please include the email address used for purchase, the transaction or receipt ID if available, and the reason for your request.

7. Processing Time

If a refund is approved, it will be processed through the original payment processor or merchant of record.

Card refunds typically take several business days to appear on your statement, depending on your bank or card issuer. PayPal and other payment methods may have different processing times.

8. Legal Rights

Nothing in this Refund Policy limits any refund, cancellation, withdrawal, or consumer protection rights that you may have under applicable law.

Where local law provides a longer or different refund right, that legal right will apply.

9. Contact

For refund questions, contact us at:

support@nexus-analyzer.com